Ability to pause, freeze or pro-rate a payment to accomodate vacations and time-off
Ability to pause, freeze, pro-rate or change payment date of client's next invoice payment date instead of cancelling their plans and restarting.
This is to acomodate when clients want to go on vacation, are sick or have any other time off.
Alexandra McManus
shared this idea
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Josh Every
commented
Hi Trevor,
With other products I’ve used, the ability has been to adjust the amount on the payment, or change the payment date.
For example, if I have someone paying weekly for PT and they are away for 2 weeks I would just delete 2 upcoming payments (this was using Ezidebit) or change the next billing date (this was using Acuity scheduling).
And if I have someone paying monthly for a service but they are away for 3 weeks, I could change the payment amount for that month to make them happy.
I believe you need the ability to change the price for a payment and be able to skip a payment when needed.
I’ve used services where you can’t change the payment amount and it’s amazing how many times it becomes a frustration for both you and the client. -
Cassie Therrien
commented
The ability to freeze payments would be great. I allow clients to Freeze for up to 3 months within a contract. But in Trainerize all I can do is cancel and restart which gets really messy and unfortunately makes it easier for people to skip out on payment or on their contracts all together
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If a client is on vacation or is injured, have the ability to pause the payment plan.
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Amanda Buckner
commented
Add a pause payment option so you don’t have to completely cancel a program when a client reschedules a session or goes on vacation. Even add an option for payments to start again automatically on a certain date to restart program.
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clients can suspend payments
